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The testing and quality assurance function faces a massive challenge as it tackles two important but divergent demands of the business.
Firstly, it is being required to help with the overall efforts of the IT organization in reducing the “lights on” operating costs by running testing more efficiently. This means a greater centralization of testing resources, optimization of low-cost delivery teams and the use of standard tools and methodologies to reduce the amount of testing effort that is required.
The other challenge is to ensure that the testing and QA function is able to support the digital agenda of the business, where time-to-market outranks cost as the top priority. The need to modernize and innovate areas such as mobile applications, self-service websites, social media analytics and multi-channel e-commerce platforms is hugely important in order to remain competitive and meet the rapidly changing demands of the customer.
At the same time, many core elements of the digital strategy are being led by business lines such as sales and marketing, who are often circumventing the CIO and undertaking their own development projects – often leveraging cloud-based tools and platforms.
So how can the testing function ensure that they get their arms around both of these dynamics?
Against this background PAC conducted a survey among 200 senior testing and IT executives in European businesses (France, Germany, Italy, the Netherlands, the Nordic region, Spain and the UK) each with more than 500 employees.
The study explores the following questions:
- What are the major challenges and pressure points facing testing organizations in Europe?
- How is the digital agenda impacting the structure of internal testing organizations?
- How are businesses ensuring that they test digital applications to meet real-world requirements?
- Is the testing function working more closely with the business and how is this being achieved?
- Which tools and resourcing models are testing organizations leveraging to tackle digital?