The UK is often considered a world leader in digital transformation. For example, according to the United Nations E-Government Survey 2016, the UK is at the top spot when considering digital transformation in the government sector. Indeed, digital transformation initiatives continue to roll out across all its vertical sectors, both public and private. Digital transformation by (our) definition should aim to optimize customer experience by digital means.
The initial aim of digital transformation initiatives tends to be a digital frontend transformation that enables better customer-facing capabilities of the companies. Such initiatives are mostly driven by individual business managers involved in sales, marketing or customer experience.
During a slightly more mature phase of digital transformation, businesses aim to digitally integrate their enterprise, including end-to-end customer centricity and cross-functional data intelligence, as well as embrace innovation and collaboration across the organization. As the next step, there is a strive to digitally enable entire processes by technically integrating both digital backend and frontend solutions.
The final goal that companies aim to achieve with digital transformation is to enable digital ecosystems that will support collaborative business models and make them capable to activate and capture a piece of the crossindustry value. For this, companies need to rely on partners through their own industry but also from other industries with whom they will co-invest to develop fruitful business models.
- Digital Transformation in the UK
- Digital Transformation Use Cases in Manufacturing
- Digital Transformation Use Cases in the Public Sector
- Digital Transformation Use Cases in the Consumer and Services Sector
- Digital Transformation Use Cases in Retail
- Digital Transformation Use Cases in Utilities
- Digital Transformation Use Cases in Transport
- Digital Transformation Use Cases in Banking and Insurance
- Conclusion & Recommendations