This report provides a high level analysis of digital transformation in the public sector and how this is ushering in a new approach to citizen transactions and communications. By its nature, the report cannot take a highly detailed look at digital transformation at work in governments or departments in every region. Instead it takes a broad-brush approach to pick up on trends, developments and government initiatives that will be of use to both clients and SITS suppliers.

Contents:

PAC’s Analysis

  • Management summary
  • PAC’s opinion
  • PAC’s recommendations

Digital Journey: Strategic Importance and the Role of the Public Sector

  • Progress report

The Status Quo and Promising Use Cases towards Ecosystems

  • Bringing the citizen closer to government
  • Some recent examples of digital projects and contracts in the public sector

Conclusion

Authors