Digitalization is about improving existing and developing new business processes and business models on the basis of digital technologies. PAC differentiates between three main aspects of digitalization: changes in customer experience, new opportunities for production processes and end products or services as well as collaborative and agile digital workspaces.

This report analyzes the support provided by SAP with regard to these three main aspects as well as the relevance of the portfolio for IT users and IT service providers.
The report also covers supporting technologies for digital business innovation: backend processes, cloud, analytics and security.

 

Contents:

Introduction

Portfolio Analysis per Topic

  • Digital customer experience
  • Digital workplace
  • Internet of Things

Supporting technologies

  • Backend processes
  • Cloud
  • Analytics
  • Security

PAC’s recommendations

Authors